Job Description

CARE SPECIALIST

Join an innovative company with opportunities to grow, further develop skills, and be an integral part of our team. Focus on retaining our in-home care professionals via tailored matching with clients, consistent outreach to build strong relationships, and regular collection of feedback to increase and maintain high job satisfaction. Recruit, hire, and onboard new care professionals.

Be part of a large, dynamic team - benefits include holiday pay, paid time off, in-person/online training, eligibility for a monthly bonus program, and access to Arosa Grant Circle (employee emergency assistance).

Essential Functions:

• Foster our mission: To attract, train, retain and treasure the best care professionals
• Develop strong relationships with care professionals
• Effectively schedule care professionals with Arosa clients, while maximizing desired hours, in an effort to be the care professional's primary employer
• Work with Care Managers to effectively match care professionals and clients based on skills and mutual interests
• Provide a high level of customer service to all Arosa clients and care professionals
• Boost employee retention with company-wide strategic initiatives
• Recruit, screen, interview, onboard new teammates
• Build pipelines of prospective candidates through professional networks, and targeted community outreach and recruitment events
• Assure the caregiving team successfully completes initial and annual training requirements 

Required 

• Customer service experience
• Positive attitude with team-player mindset
• High School diploma or equivalent 
• Bilingual English/Spanish is a plus
• Excellent written and verbal communication skills 
• PC literacy

Arosa is a best-in-class national provider of in-home care and care management services. With offices in North Carolina, Illinois, Texas, Nevada, Florida, Massachusetts, New Jersey, Tennessee, Utah, Nevada, Georgia, California, Kansas, and Missouri, the company is creating new standards of care in the fast-growing, in-home care industry, while maintaining a focus on professionalizing direct care jobs celebrating the meaningful work of caregivers. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

At Arosa, we believe that the highest quality in-home care can only be delivered by professionals who feel cared for themselves. We are dedicated in our efforts to attract, train, retain, and treasure the best care professionals.
Our team-based approach allows us to not only treasure and support our teammates but to also offer our clients tailored, integrated support. We know that the integration of care management and home care leads to higher satisfaction for individuals and their families. Our senior care services combine the expertise of professional Care Managers with the compassion of dedicated Caregivers to deliver better experiences for seniors and their families.
Every day, we are working to honor our mission to create superior models of care and better quality jobs for our care teammates. We are bold in our efforts as we find new ways to improve the experiences of our clients, our clients’ families, and our care professionals.

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